Enquiries, Advice and Guidance Adviser

  • Company: Plumpton College
  • Closing Date: 31-08-2022
  • Location: Plumpton, Lewes, BN3 7AE
  • Salary: £19,826- £23, 293
  • Benefits: Local Government Pension Scheme, staff discounts


Our Enquiries, Advice and Guidance team is the first point of reference for everyone who comes into contact with Plumpton College and we are now seeking an exceptional Enquiries, Advice and Guidance Advisor to provide first class customer service.  As part of the team you will be responding to all general queries that come into the college from students, parents, schools and the general public. You will also provide high quality information and advice on our broad range of study programmes, part-time courses and Degrees. Delivering a professional, efficient and friendly response to customers and clients, you will deal with enquiries by telephone, email, in person or in writing.  The candidate will also need to be able to process data quickly and effectively and have an eye for detail.  Building internal relationships across the college is also integral to this role.

The ideal candidate will be experienced in working in a high volume customer service environment and will have a customer focused approach, demonstrating excellent communication, organisational and decision making skills. You will be a professional, committed and confident team player with a flexible approach.  You will also have the ability to be able to work across multiple databases and systems.

As well as a competitive salary, you can also look forward to a great range of benefits including 26 days holiday plus bank holidays (as well as upto 5 efficiency days at Christmas), membership of the

Local Government Pension Scheme and free on-site parking.

With over 3,000 students, excellent resources and a drive for continuous improvement, Plumpton College is actively seeking staff who want to make a difference and be part of this exciting phase of our development. At Plumpton College we are Ambitious & Progressive, Enterprising, Professional, Supportive and Passionate about everything we do – if you share these values and would like to be part of our growing team then we’d like to hear from you.

To apply please complete an application form and an equality and diversity monitoring form and return them to recruitment@plumpton.ac.uk or send it to: HR Department, Plumpton College, Ditchling Road, Plumpton, East Sussex, BN7 3AE. Tel: 01273 890454.

For further information about the role including job description and application form please visit the vacancies section of our website www.plumpton.ac.uk.

Applying for this role...

Please complete an application form and an Equality & Diversity Monitoring Form and send to: recruitment@plumpton.ac.uk or HR team, Plumpton College, Ditchling Road, Plumpton, East Sussex BN7 3AE.

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