Weekend Customer Service Assistant

  • Company: WoolOvers Ltd
  • Location: Burgess Hill
  • Salary: £7.38 p/h
  • Contact Email: katie.edwards@woolovers.com

Description

Join a world class knitwear retailer in our customer services department and help spread our love for Knitwear all over the world. Based in our Headquarters in Burgess Hill you'll be a key member of the team providing outstanding customer service to our highly valued customers.

We are looking for:

2 x weekend staff - Permanent

Knitwear specialists since 1989, we are constantly looking for new ways to make our customers feel great and to drive the business forward, so, our ideal candidate is going to be someone that really wants to make a difference.

The Role

Fielding around 100 calls per day you would also manage sales transactions. Whilst mos communication is by telephone the successful candidates will also respond to around 15 emails per day, five live chats and communicate internally with the Return, Accounts, Dispatch and IT departments.

Day to Day

You will be required to respond to incoming customer telephone calls and to establish the customers requirements.

Answering general enquires

Processing payments

Returns

React to order problems and complaints

Cleanse customer records

Must Have's

You must be highly competent at making customers feel at ease

Good knowledge of working with computers, word, excel and outlook packages

Able to negotiate with customers and internal colleagues to resolve problems

Able to thinks quickly and clearly, referencing catalogues and other dispatch information

Able to balance time between call taking and other duties such that everything gets done.

The Extras

  • 60% staff discount
  • Exclusive staff sample sales
  • Events to support charities
  • Regular staff events throughout the year
  • Childcare vouchers
  • 24 days holiday + 8 days bank holiday (pro-rata)
  • Fun Company with amazing people passionate about our brand
  • Christmas Party
  • Discounted gym membership
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