City and Guilds Level 1

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The City & Guilds Level 1 Award in Customer Service introduces the key principles of customer service applicable to service and business environments.

 This course is suitable for those with existing customer service experience looking to expand on their skills, those new to the customer service environment or those seeking employment in a customer facing role.

For the Level 1 Award you will attend three one day sessions over three weeks at Plumpton College. It covers the core competencies of a Customer Service Representative.

You will explore delivering good customer service to different types of customers, organisational policies and procedures, the importance of responding effectively to customers' needs, expectations and complaints and different communication methods.

You will achieve your Award completing a City & Guilds summative assessment. 

Entry Requirements:

You will need to have a good level of written and spoken English

Dates & Location:
  • 6th November 2018
  • 22nd January 2019
  • 12th March 2019

9.30-16.00

Duration:

3 weeks

Costs:

Tuition Fee: £274.30

Exams Fee: £25.70 

Thank you for all your help during the course, I thoroughly enjoyed it and now feel more confident about dealing with our customers, external and internal.

Lesley Powell

Level 2 Certificate in Customer Service Student

Future Opportunities

You will achieve your Award completing a City & Guilds summative assessment 

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